FAQ

1. How do I place an order?

To place an order, simply browse our collection, select the items you wish to purchase, choose the correct size and color, and add them to your shopping cart. Once you’re ready to checkout, follow the on-screen instructions to complete your purchase. You’ll receive a confirmation email once your order has been successfully placed.

2. What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely.

3. Can I modify or cancel my order after it has been placed?

Orders can only be modified or canceled within 1 hour of placement. Please contact our customer service team as soon as possible if you need to make any changes. After this period, we cannot guarantee any changes as your order may already be in processing.

4. How do I know what size to choose?

You can refer to our comprehensive sizing guide available on each product page. If you have further questions about fit or sizing, feel free to contact our customer support for personalized advice.

5. What are your shipping options and times?

We offer several shipping options, including standard and express delivery. Shipping times vary depending on your location and the shipping method chosen. Typically, orders are shipped within 2-3 business days, and delivery can take 3-7 business days for standard shipping. International shipping times may vary.

6. Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and times will vary based on the destination. Please check our shipping policy for detailed information.

7. What is your return policy?

We accept returns within 30 days of purchase for most items in new, unused condition with original tags attached. Some restrictions may apply for certain types of items. Please refer to our return policy for detailed information.

8. How can I track my order?

Once your order is shipped, you will receive an email with tracking information. You can also track your order directly on our website by logging into your account.

9. What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer service immediately. We will provide instructions on how to return the item and facilitate a replacement or refund.

10. How do I contact customer service?

You can reach our customer service team by email at support@loorb.shop or through our website’s contact form. We strive to respond to all inquiries within 24 hours.